Specialist in natural, sustainable clothing and British Wool

Delivery

FREE delivery on ALL orders over £25 to mainland UK
We deliver to UK only.
 

Online Returns Policy

Our many customers are usually very satisfied with their purchases, however should there be a problem then we offer exchange or refund for the full amount.

This will be issued directly through PAYPAL if that is how you paid for the original order.  We do not store card details and so   may offer to return payment by BACS to your bank account, and will ask for your sort code and bank account number and name of account to do this. 

Refunds & Returns

We refund up to 28 days from purchase, providing the product is in exactly the original condition, unusued, unworn, in a saleable condition and as it was when sent to you, with all tags  in place.  Hats, socks, face coverings and bandanas, for hygiene reasons, are excluded from this policy.   Please note that we take photographic evidence of goods as we pack each parcel and these can be referred to as we deal with returns. 

Please write on your original invoice as proof of purchase will be required.

Please write the reason for return.  If requiring an exchange, please clearly state what you wish us to send to you. 

We will process as soon as possible, but this can take up to 20 days. We will confirm by email.

Please note it can take up to 4 days  after payment  for your refund to appear on your statement.

If you wish to return an item, we recommend Royal mail 2nd class small parcel post.  Keep the proof of posting certificate. The cost of return (unless goods are faulty) is the responsibility of the customer and refunds are not given for postage. 

The Address for us to accept returns is printed on the bottom right hand side of your invoice  for you to use to return the goods. The invoice  arrived  in your document wallet with the goods.  If you have mislaid this invoice you need to ask us for a copy before making any return to us.

Please email us at sales@atlantic-shore.co.uk for advice if you have mislaid your receipt. We can forward a copy to you. 

Please note we do not offer a free returns service. Our prices are kept as low as possible, and free postage has already been given and accepted by you for the original posting of your purchase.

However, should you be returning an item due to us being at fault, or in the unlikely event that your garment or product is faulty any costs incurred to you will be refunded in addition to the original purchase price.

WE ARE NOT RESPONSIBLE FOR MISTAKES THAT HAVE HAPPENED WHEN WASHING OR DRYING YOUR GARMENTS.

Christmas Gift Exchange Policy

Our normal exchange policy for all goods will extended over the Christmas period so you can be sure your gift recipient will be able to exchange their item if required. Items purchased as gifts until the 24th of December 2020 can either be returned to our shop in St Ives or posted to our online warehouse for exchange up to the 1st February 2021.

If a suitable replacement is not available a credit note for the full purchase value will be issued. No cash refund given. All items must be unused, in perfect condition with all tags still attached. The gift receipt will be required as proof of purchase, a till receipt or card payment receipt can be used if the gift receipt is lost or damaged.

BUY NOW for CHRISTMAS with Confidence!

All purchases* will receive a gift certificate for no fuss exchanges until 1st February 2021.

*Sale items not included and Face covers are non-refundable.

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