Specialist in natural, sustainable clothing and British Wool

Delivery

FREE delivery on ALL orders to mainland UK.


 

Online Returns Policy

Our many customers are usually very satisfied with their purchases, however should there be a problem then we offer exchange or refund for the full amount.

This will be issued to the card you paid with, or refunded via the means of payment made when you ordered.

We refund up to 28 days from purchase, providing the product is in exactly the original condition it was sent to you, and that all tags are in place.  Hats and socks, for hygiene reasons, are excluded from this policy.

Please write on your original invoice as proof of purchase will be required.

We will process as soon as possible, but this can take up to 20 days. We will confirm by email.

Please note it can take up to 4 days for your refund to appear on your statement.

If you wish to return an item, we recommend Royal mail 2nd class small parcel post.

You will need to keep your certificate of postage.  

Post to:  WULL, 19 CHURCH STREET, FALMOUTH, CORNWALL, TR11 3EG

Please note we do not offer a free returns service. Our prices are kept as low as possible, and free postage has already been given and accepted by you for the original posting of your purchase.

However, should you be returning an item due to us being at fault, or in the unlikely event that your garment or product is faulty any costs incurred to you will be refunded in addition to the original purchase price.

WE ARE NOT RESPONSIBLE FOR MISTAKES THAT HAVE HAPPENED WHEN WASHING OR DRYING YOUR GARMENTS.